I’ve recently been asked to explain why Maintenance shops should care about CSA.  “Its about drivers right, so what does it have to do with me?” (a mechanic)

Last week, my answer would have been something like this:  Well, with the Maintenance BASIC accounting for 10% of all carrier interventions, it’s clear that maintenance will need to focus more strongly than ever on things like lamps, brakes, and tires, as these are all contributors to the overall risk of intervention under CSA.

This week, the agency updated the CSA methodology.  Over 1,000 total changes, including the removal of 60 maintenance violations (and the addition of three critical violations that had been left out, including the dreaded…”floor stripe indicating no standing forward of this line on a bus missing or obscured”)

Net, 57 fewer violations in the maintenance BASIC.  So it must be good news for maintenance, fewer possible violations, fewer problems, mechanics are off the hook…right?

WRONG

The answer to the question posed to me last week is that now more than ever before, maintenance is in the spotlight of CSA.  Why you ask?  While 57 violations were removed from evaluation under CSA version 2 in Maintenance, hundreds of violations were removed from the other BASICs.  So at the end of the day, the Maintenance BASIC is now 40% more important than it was last week.  14% of Vigillo’s customers are now over the threshhold in Maintenance.  More importantly, last week, Maintenance was 5th of the 7th BASICs in terms of interventions.  Under version 2, Fatigued Driving has surged to a clear number one position accounting for 31% of all carrier interventions (can you say EOBR’s and the end of paper logs) and Maintenance, Unsafe Driving, Cargo, and Crash are virtually tied at 14%, 15%, 15% and 16% respectively (see chart below)

Drivers are going to quickly understand that with their own personal CSA scores at stake, they will have a much louder voice in demanding that maintenance issues be resolved before the wheels turn.